FAQ

Returns, Exchanges & Refunds
All sales are final. We do not accept returns as we operate on a made-to-order basis. Except for subpar quality and error on our end, you may opt for either a refund or replacement. 

Sizing
You may refer to the item’s measurements in the product description.

Custom Order
We can accommodate minor pattern adjustments such as length, waist & bust at no additional cost. Major pattern adjustments such as overall pattern grading & addition of features and/or details would incur a fee on top of the listed price. Major pattern adjustments are subject for approval. Please send us an email at studio@elizmarcelo.com with the title CUSTOM – [THE USUAL / THE LABEL].

Payment
We accept credit card & debit card payments through Paypal. Alternatively, you may deposit payment to our BDO or BPI bank account.

Turnover Time
Due to the ongoing community quarantine, production time is slower than usual as we have very limited people reporting to work. It may take between 7 and 14 days, excluding shipping time.

Shipping
Philippines
A flat rate shipping fee of Php 200 will be added to your total. We use Lalamove & Grab Express to fulfill Metro Manila orders and LBC for the rest of the Philippines.
United States
A flat rate shipping fee of Php 2,500 will be added to your total. We use FedEx/DHL to fulfill international orders. Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the courier, according to the process recommended by the courier.
Canada & Australia
A flat rate shipping fee of Php 2,300 will be added to your total. We use FedEx/DHL to fulfill international orders. Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the courier, according to the process recommended by the courier.
Singapore
A flat rate shipping fee of Php 1,500 will be added to your total. We use FedEx/DHL to fulfill international orders. Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the courier, according to the process recommended by the courier.

Out of Stock
As we currently have limited access to materials due to the community quarantine, we may have to cancel your order if your chosen fabric is out of stock.

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Eliz Marcelo

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